Managing the daily challenges of a project to complete objectives and meet client expectations is a challenge regardless of project size and complexity. Dealing with changing, and seemingly unreasonable, demands and requirements of the client often tests the ability of the project manager and project team to remain focused on the project deliverables. Project managers and teams must develop skills and techniques that will assist them in maintaining an effective working relationship with their clients and recognize behavior or situations that may lead to potential conflict, dissatisfaction or strained working relationships with clients. This program focuses on the importance of establishing a collaborative environment, setting and managing expectations, and dealing with clients who create difficult working environments.
The program is designed for project managers, project leaders, and managers who have direct contact with demanding clients and must establish effective working relationships, obtain requirements, negotiate changes, and manage client interfaces effectively. It is a highly interactive and enjoyable session.
Course Description: Project Managers and Program managers encounter many issues in the pursuit of successful completion of objectives. Among the challenges is the possibility of working with stakeholders whose personalities and behaviors may create situations that are difficult to manage or cause significant conflict. In this seminar learn how to identify the characteristics and tactics of difficult stakeholders whether they are clients, suppliers, co-workers, or employees and develop strategies for creating a more productive work environment through emotional intelligence.
What You Will Learn
Develop an understanding of the benefits realized through effective management of difficult stakeholders
Describe the key elements of Emotional Intelligence
Identify and classify typical behaviors and tactics of difficult stakeholders
Develop potential responses to effectively manage difficult stakeholders
Minimize the negative effects of confrontations
PDU Allocation Table
The table below displays the number of professional development units (PDUs) awarded for each PMI® credential, as they align to the PMI Talent Triangle®. Leadership and Strategic PDUs apply evenly across all credentials and Technical PDUs apply only to specific credentials. PDUs will be added in full to all eligible credentials.
Develop your leadership skills and elevate your programme management game. Join our expert SeminarsWorld® instructors in Berlin to network and learn with your peers in small-group, topic-intensive seminars aligned with the PMI Talent Triangle®, while you earn up to 14 PDUs and 1.4 Continuing Education Units (CEUs).
SeminarsWorld® courses complement the EMEA Congress activities also taking place in Berlin. A combination registration of both SeminarsWorld and EMEA Congress See More
Mega SeminarsWorld® offers the same opportunity to gain in-depth knowledge from PPPM experts in small group settings that you find at any SeminarsWorld program, plus the ability to earn additional PDUs outside the classroom and build your professional network through shared meals and receptions attended by more than 600 participants.
Register by 14 May 2018 for early bird rates, and through 4 June, save on guest rooms at the JW Marriott Orlando, Grande Lakes.
All 28 face-to- See More
Frank P. Saladis, PMP, is the president of Blue Marble Enterprizes, Inc. He has more than 35 years of experience working in the IT, telecom installation and project management training environment at AT&T and Cisco Systems, where he was responsible for large telecommunications and IT projects with capital budgets ranging from $3 million to $450 million USD.
Mr. Saladis is now a leading consultant, instructor, motivational speaker and an author within the discipline of…