Claudia M. Baca has PMO experience in multiple industries across all disciplines of portfolio, program, and project management. Claudia is an experienced writer and lecturer. She co-authored papers on the effective development of PMOs which were presented at four PMI global congresses. She has written five books on effective project management including the popular, Project Management for Mere Mortal. Claudia was the chair and co-author for Managing Change in Organizations: A Practice Guide, published by PMI.Claudia has improved PMO performance in organizations from a world-wide consumer goods manufacturer (50,000 employees) to a 200 employee mortgage title company.