How to Capture Customer Requirements and Develop Project Scope







2 Days

PMI Member Early Registration


PMI Member
Learn More


Non-Member Early Registration




Government Pricing


Note: Pricing may vary based on country

Choose your desired location:

Please Select Location

Seminar Description

Topics: Business Skill Enhancement

Sub-Topics: Requirements Management, Scope Management, Stakeholder Engagement

How can you better satisfy your customers' needs, manage their expectations, banish scope creep and assure project success? By capturing correct and complete project requirements!
This popular seminar provides pragmatic techniques for capturing, specifying and managing requirements as part of a successful requirements management process. You will increase your skill in speeding delivery of the right solution and develop insights that help you delight the customer with innovative solutions. It is rich with examples that will help you recognize differences between good and bad practices. Through a step-by-step case study exercise, you will study basic concepts, as well as some of the best practices of effective organizations. This seminar is applicable to any kind of project, not just systems and software. 

What You Will Learn

Upon completion of this course, participants will be able to:
  • Discover both spoken and unspoken requirements
  • Design customer-centric solutions
  • Increase your leadership skills so that you can work collaboratively with customers
  • Develop insights that will allow you to be more innovative and better serve clients
  • Resolve ambiguity and appreciate the contributions of non-linear thinking

See Seminar PDF

PDU Allocation Table

The table below displays the number of professional development units (PDUs) awarded for each PMI® credential, as they align to the PMI Talent Triangle®. Leadership and Strategic PDUs apply evenly across all credentials and Technical PDUs apply only to specific credentials. PDUs will be added in full to all eligible credentials.

Download PMI Talent Triangle® Information

  • Technical
  • Leadership
  • Strategic
  • Total
  • PMP®/PgMP®
  • 8.00
  • 3.00
  • 3.00
  • 14.00
  • PMI-ACP®
  • 1.00
  • 3.00
  • 3.00
  • 7.00
  • PMI-SP®
  • 0.00
  • 3.00
  • 3.00
  • 6.00
  • PMI-RMP®
  • 0.00
  • 3.00
  • 3.00
  • 6.00
  • PfMP®
  • 0.00
  • 3.00
  • 3.00
  • 6.00
  • PMI-PBA®
  • 6.00
  • 3.00
  • 3.00
  • 12.00
  • Talent Triangle Blue
  • Talent Triangle Green
  • Talent Triangle Purple
  • Complete Talent Triangle

Locations Offered

SeminarsWorld® in San Diego

9 - 10 November 2020 San Diego California, United States

Early Registration: 28 September 2020

Join our expert SeminarsWorld® instructors in San Diego to network and learn with your peers in small-group, topic-intensive seminars aligned with the PMI Talent Triangle® while you earn up to 28 PDUs and 2.8 Continuing Education Units.   Register by 28 September for early bird rates, and through 16 October save on guest rooms at the Hyatt Regency La Jolla.   Registration includes breakfast and lunch. SeminarsWorld runs from 8:00 a.m. – 4:00 p.m.
See More

Hyatt Regency La Jolla at Aventine

Event Instructors

Instructor Gregory D. Githens

Gregory D. Githens
Locations: San Diego

Greg Githens’ mission is to upskill individuals to make positive impact by delivering useful ideas and new perspectives. His engaging enthusiastic style has earned him the reputation as one of PMI’s most popular speakers.   Greg is the author of How to Think Strategically: Sharpen Your Mind. Develop Your Competency. Contribute to Success. This highly rated book explains that strategic thinking is an individual competency composed of 20 microskills. Because strategic t…

Learn More about Gregory D. Githens >