Organizations are complex! As a project manager your role frequently involves motivating and managing outside your direct span of control. Building tiers of cooperation between individuals and departments can reduce stress and add value to the entire organization. Often creating a sphere of influence can include identifying upstream and downstream internal customers and building a clear understanding of their personalities, styles of work and personal motivations in order to creating open communication and identify specific actions you can take to manage projects and build opportunities for collaboration.
This workshop, based on internal customer service fundamentals, will allow the project manager to specifically identify and incorporate techniques, address perceptions and set expectations of others. It is designed for those team members who deal primarily with internal customers. Participants will have the opportunity to learn and practice proven techniques to better manage expectations, service internal customers and discover how to keep communication flowing.
What You Will Learn
Identify and investigate sources of both positional and personal power and influence in an organization.
Maximize both team and personal efficiency using the power of personality.
Manage and lead more fluidly across departments when lines of authority and responsibility is absent or vague.
Clearly define team member’s individual commitment and contribution to the organizational vision.
Successfully communicate progress accurately and honestly others using the “bad news first” rule.
The table below displays the number of professional development units (PDUs) awarded for each PMI® credential, as they align to the PMI Talent Triangle®. Leadership and Strategic PDUs apply evenly across all credentials and Technical PDUs apply only to specific credentials. PDUs will be added in full to all eligible credentials.
8 - 9 October 2019
Philadelphia Pennsylvania, United States
Join our expert SeminarsWorld® instructors in Philadelphia to network and learn with your peers in small-group, topic-intensive seminars aligned with the PMI Talent Triangle® while you earn up to 14 PDUs and 1.4 Continuing Education Units.
Register by 24 July for early bird rates.
Registration includes breakfast and lunch. SeminarsWorld runs from 8:00 a.m. – 4:00 p.m.
Carlene Szostak a proven senior leader with a broad range of experience managing people, process and technology. She is presently a Principal of C Squared, Inc., a global strategic organization.
She has served as the COO of three organizations and a divisional executive at two others. Her background includes management level positions at H&R Block, Fiserv and Scott Paper. She has managed strategic programs for the NFL, NBA, US Olympic Committee, Mattel and General Foo…